Last Updated: November 1, 2025
Urban Cravings (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with our loyalty and rewards programs, or contact us online.
By using our website or services, you agree to the terms outlined in this policy.
We collect personal information in several ways, including:
When you make a purchase or join our rewards program:
Through our point-of-sale partner Toast, we collect information such as your name, contact details, and payment information. Toast also manages our loyalty and rewards programs, as well as email communications for registered members.
When you fill out a form on our website:
You may provide information such as your name, email address, phone number, and event or inquiry details. This information is stored securely in WordPress and may be transferred through a third-party email or CRM system so our team can respond to your request.
When you interact with our website:
We use Google Analytics and Google Search Console to collect anonymized data about website traffic, user interactions, and performance. This data helps us improve the user experience.
Cookies and tracking technologies:
Our site uses cookies to enable essential functionality, analyze website performance, and improve your browsing experience. You can adjust your browser settings to refuse or delete cookies, though some parts of the website may not function properly as a result.
reCAPTCHA:
We use Google reCAPTCHA to protect our forms from spam and abuse. This service collects information such as your IP address and browser activity to confirm you’re a real person. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
We use the information we collect to:
Respond to inquiries and fulfill requests.
Manage our rewards and loyalty programs.
Process transactions securely.
Improve our website, products, and services.
Send marketing emails and promotions (only if you have opted in).
Comply with legal requirements and prevent fraudulent activity.
We will never sell or rent your personal information to third parties.
We take reasonable administrative, technical, and physical measures to safeguard your personal information against loss, theft, or unauthorized access. While we work hard to protect your data, please note that no online platform or electronic transmission is ever completely secure.
We work with trusted partners who help us operate efficiently. These include:
Toast (POS, email marketing, and rewards management)
Google (Analytics, Search Console, and reCAPTCHA)
WordPress and third-party plugins (website hosting and form management)
These providers have their own privacy policies governing how they use your information.
You have the right to:
Request access to the personal information we hold about you.
Correct or update your information.
Withdraw your consent to receive marketing emails.
Request deletion of your information, subject to legal or business record-keeping obligations.
To exercise any of these rights, please contact us at ucravings@gmail.com
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a new “Last Updated” date.
If you have any questions or concerns about our privacy practices, please contact us at ucravings@gmail.com